![A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library](https://onlinelibrary.wiley.com/cms/asset/83307662-ef28-4c24-a098-174e58091552/kpm1652-fig-0003-m.jpg)
A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library
![A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library](https://onlinelibrary.wiley.com/cms/asset/c8f77e8e-db84-4c33-82af-9841ca080ce5/kpm1652-fig-0002-m.jpg)
A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library
![Applied Sciences | Free Full-Text | A Method for Building Service Process Value Model Based on Process Mining Applied Sciences | Free Full-Text | A Method for Building Service Process Value Model Based on Process Mining](https://www.mdpi.com/applsci/applsci-10-07311/article_deploy/html/images/applsci-10-07311-g005.png)
Applied Sciences | Free Full-Text | A Method for Building Service Process Value Model Based on Process Mining
![A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library A conceptual ontological framework for managing the social business process to enhance customer experience - Helmy - 2020 - Knowledge and Process Management - Wiley Online Library](https://onlinelibrary.wiley.com/cms/asset/90429cd3-e6cf-4819-97a6-b31bebcf45dc/kpm.v27.4.cover.jpg)